Enterprise AI That Works at Scale

Enterprise plans are billed per minute of AI-handled conversation — never per seat or per agent. That means you can deploy across every department, every shift, and every market without ballooning licensing costs. We work with your procurement team to negotiate a custom per-minute rate based on projected volume.

Yes. Customer2.AI is built on a horizontally scaled infrastructure with no hard concurrency cap. Whether you're fielding 500 simultaneous inbound calls during a product launch or running overnight outbound sequences across three time zones, the platform scales automatically. We can provision dedicated capacity on request for mission-critical SLA requirements.

You're assigned a dedicated implementation engineer and a technical account manager from day one. Typical time-to-live for a full enterprise deployment — including custom voice persona, CRM integration, and initial knowledge-base training — is 10–15 business days. We offer a phased rollout playbook if you need to migrate from an existing call center with zero downtime.

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Call recordings are stored in isolated, tenant-segregated cloud storage. We sign Data Processing Agreements (DPAs) and can accommodate HIPAA Business Associate Agreements for healthcare clients. Your data is never used to train shared or third-party models.

Absolutely. Enterprise clients receive a fully custom voice persona: you choose the voice profile, accent, speaking pace, and the exact tone your brand requires. We ingest your product documentation, tone guides, approved scripts, and FAQ libraries so the agent sounds like a seasoned member of your team — not a generic bot.

We integrate natively with Salesforce, HubSpot, Microsoft Dynamics, Zendesk, ServiceNow, and most major CRMs and helpdesks via REST or webhook. Enterprise clients also get access to our API for custom integrations with proprietary systems. SSO via SAML 2.0 / OIDC is available for single sign-on across your identity provider.

Enterprise agreements include a 99.9% uptime SLA with financial remedies, a dedicated Slack or Teams channel with your implementation team, and a 1-hour response guarantee for P1 incidents. Quarterly business reviews are standard. We can also accommodate 24/7 NOC-level support escalation paths for mission-critical deployments.